AI-powered workforce for MSPs
Routine work for the agents.
Real work for your engineers.
Autonomous AI agents work alongside your technicians, owning the repetitive side of running an MSP, from password resets and account changes to patching and backup checks, all inside your existing PSA, RMM, IT docs, and Microsoft stack. Your people get their days back for the work that needs a human. You control what the agents can do. Your team decides when they take over.
Free trial includes a fixed ticket allowance and runs for a limited time. No credit card required.
Platform
No migrations. No workflow changes.
Fits your existing workflow
Agents operate inside your PSA - Autotask, ConnectWise, or Halo PSA - and execute across Microsoft 365, Azure, Cloudflare, and RMM platforms including Datto, NinjaRMM, Kaseya VSA, ConnectWise Automate, and N-able. No new tools to learn, no workflow disruption.
Full visibility and control
Every action an agent takes is logged, auditable, and reversible. Configure per-action autonomy levels so agents handle routine work independently while flagging sensitive operations for your team.
Works from your knowledge
Agents pull your runbooks, ticket history, and customer-specific policies into context for each request. Three layers of context matching make sure the right knowledge is applied every time: your procedures, not generic answers. Your data is used only to handle your tickets and is never used to train models.
Integrations
Native access to your PSA, M365, RMM, and cloud platforms
PSA
Autotask PSA
ConnectWise PSA
Halo PSAExecution & Cloud
Microsoft 365
Microsoft IntuneVia Microsoft 365
Cloudflare DNS
Microsoft Teams
Microsoft AzureRemote Monitoring & Management
Datto RMM
NinjaOne
Kaseya VSAConnectWise Automate
N-able N-centralN-able N-sightDocumentation Sources
IT Glue
HuduITBoostAgents
Meet the team
Jamie
Observe & triage Agent
Free trialJamie is your starting point - an observe and triage agent that watches, classifies, and triages every incoming ticket without taking autonomous action. Jamie helps you evaluate the platform and build confidence before enabling execution.
- Automated ticket triage - classifies, prioritises, assigns queues, estimates effort, and matches configuration items on every incoming ticket
- Resolution suggestions - provides detailed recommendations as internal notes so your team can review the agent's reasoning before granting autonomy
- Confidence scoring - every triage action includes a confidence score so you can track accuracy over time and decide when to enable autonomous execution
- Continuous learning - learns from your team's corrections to improve future recommendations without any manual configuration
- Billing pattern detection - reads your ticket history to identify which work types are billable per customer and service, so agents flag new tickets correctly without manual configuration
- Technician skill profiling - analyses resolved tickets to identify which team members handle each issue type best, building the foundation for intelligent, skills-based routing
- Incident correlation alerts - detects when multiple tickets share the same root cause and groups them as a potential incident, posting internal notes to all affected tickets
- Spam filtering - catches junk and spam tickets before they reach your team, then closes them or moves them to a queue you choose, so your queue stays clean without anyone watching the inbox
- Zero-risk observation - operates entirely through internal PSA notes; end-users never see anything and no systems are changed
- Free trial to start - Observe & triage runs at no cost during the trial, with a fixed ticket allowance and a set time period so you can evaluate Jamie before committing to a paid plan
Sasha
IT Service Agent
ActiveSasha is your primary execution agent - resolving service requests end-to-end across your PSA, Microsoft 365, Azure, Cloudflare, and RMM platforms. From ticket classification to hands-on remediation, Sasha works autonomously while always respecting your approval policies.
- Microsoft 365 administration - user provisioning, license management, security policies, mailbox configuration, and tenant management
- PSA ticket handling - reads, classifies, routes, and resolves tickets across Autotask, ConnectWise, and Halo PSA without manual intervention
- Skill-based ticket routing - assigns each new ticket to the technician with the strongest track record for that issue type, based on patterns learned from your historical ticket data
- Automated problem management - when an incident cluster is detected, creates a problem ticket in your PSA, links all affected tickets, and coordinates the investigation so your team resolves it once
- Cloudflare management - DNS records, zone configuration, WAF rules, and SSL certificates for client domains
- RMM-aware execution - coordinates with Datto, NinjaRMM, Kaseya VSA, ConnectWise Automate, and N-able for endpoint context and remediation
- Graceful fallback - when Sasha cannot determine the right action, the ticket is assigned to the most appropriate queue or an internal note is left, instead of guessing
- Complete customer context - accesses full ticket history, customer-specific policies, and compliance requirements before every action
- Natural communication - responds to end-users and technicians in a tone indistinguishable from your own team
Cameron
System Administrator Agent
PreviewCameron is a system administrator agent that manages infrastructure, monitors server health, and runs proactive scheduled maintenance. Cameron works across Azure, Cloudflare, and RMM platforms to keep your clients' environments running smoothly.
- Azure resource management - virtual machines, networking, storage, and identity administration
- Cloudflare DNS and security - zone management, DNS records, WAF rules, and SSL certificates
- RMM integration - automated patching, monitoring alerts, and remediation workflows
- Backup monitoring - checks backup health across your RMM platforms and opens a PSA ticket for every check as an evidence trail: healthy results are documented per device and closed automatically, while failed, stale, or never-run backups are escalated to your queue with a clear cause analysis
- Proactive scheduled maintenance - reads each customer's agreement and RMM telemetry to prepare, schedule, and execute the maintenance they're entitled to, on cadence
- Infrastructure health checks - proactive monitoring with automated escalation for anomalies
- Change management - documents all infrastructure changes with rollback capability
- Cross-platform orchestration - coordinates actions across multiple cloud and on-premise systems
Operational Intelligence
Your ticket history already has the answers
Every ticket your team has resolved contains patterns worth acting on. Aegentics surfaces them automatically - billing rules, technician strengths, and recurring incidents - and puts them to work from day one.
Billing rules from ticket history
Aegentics reads your historical tickets to infer which work types are billable per customer and per service. Agents apply those rules automatically on every new ticket, with no manual configuration and no revenue slipping through the cracks.
Route to the right person, every time
By analysing which technicians resolved which types of issues - and how - Aegentics builds a skill profile for every team member. New tickets go to the person most likely to resolve them, not just whoever is next in the queue.
Spot incidents before they escalate
When multiple tickets arrive with the same root cause, Aegentics detects the pattern and groups them into a single incident. In live mode, a problem ticket is created in your PSA and all affected tickets are linked automatically, so your team investigates once instead of fighting the same fire five times.
Observe & triage
See what the agent would do - before it does anything
The Observe & triage subscription lets the agent watch and triage your tickets without taking any action. Build confidence in the agent's accuracy, then gradually enable autonomous execution at your own pace.
Observe without executing
Agents analyse every incoming ticket and deliver triage recommendations, resolution suggestions, and autonomy forecasting as internal notes. No autonomous actions taken.
Intelligent ticket triage
Agents automatically classify tickets by category, assign queues, estimate hours, match configuration items, and set ticket types. Each triage action can be individually enabled or disabled per MSP.
Confidence scoring
Every recommendation comes with a confidence score. Over time, you can see exactly how accurate the agent's suggestions are - building trust before granting any autonomous execution rights.
Continuous learning
While in Observe & triage, agents learn from your team's decisions. When a technician overrides a suggestion, that feedback improves future recommendations - no additional configuration needed.
Gradual autonomy path
Start with the free Observe & triage trial, review the agent's accuracy on real tickets, then selectively enable autonomy for the actions you trust. Move from observation to execution at your own pace.
Zero risk onboarding
Observe & triage starts as a free trial with a fixed ticket allowance and a set time period. The agent writes internal notes only - your end users never see anything, and no changes are made to any systems. The perfect way to evaluate before committing to a paid plan.
Knowledge Library
Your agents get smarter every week. You choose what they learn.
Aegentics maintains and expands the task library so your agents keep getting smarter. You stay in control of which tasks are active and how they behave for each customer.
Managed by Aegentics
We continuously develop, test, and publish new task definitions so your agents learn new capabilities without any effort on your side. When a new action becomes available, it appears in your library, ready to add to your knowledge base.
Always up to date
As Microsoft 365, Autotask, ConnectWise, Halo PSA, and other platforms evolve, we update the underlying task logic to match. API changes, new admin features, and shifting best practices are handled for you - your agents never fall behind.
You choose what your agentic team does
Every task in the library can be individually enabled, disabled, or set to require approval. Your MSP decides exactly which actions your agents are allowed to perform and at what autonomy level - nothing is forced on.
Customer-level customisation
Override task settings per customer tenant. One client may want fully autonomous password resets while another requires approval for every change. Your agents respect those boundaries automatically.
How it works
You decide how much freedom each agent gets
Every action category - password resets, user provisioning, license changes, mailbox rules - can be configured independently. Adjust the autonomy level as trust grows.
Autonomous
For routine, low-risk tasks. The agent classifies, executes, and documents the resolution independently.
Approval required
The agent prepares the action and presents it for review. Your team approves or rejects before anything executes.
Open Platform
Connect your own tools and AI workflows
Aegentics exposes a documented REST API and an MCP endpoint so you can query tickets, manage approvals, and pull audit data from any tool that speaks HTTP or MCP.
REST API
A versioned, documented REST API gives you programmatic access to tickets, approvals, audit logs, and performance metrics. Use it to build internal dashboards, automate reporting, or connect Aegentics to your existing tooling.
MCP support
Connect Microsoft Copilot, custom GPTs, or any MCP-compatible AI client directly to your Aegentics data. Query tickets, approve pending actions, and pull audit logs from inside your AI tools - without leaving the conversation.
Compliance
Compliance built into the execution path
Agents are fully aware of the context and requirements of major compliance frameworks. They do not just log what they do - they actively consider compliance obligations when deciding how to handle every request.
Framework-aware decision making
Agents understand the requirements of compliance frameworks like ISO 27001, SOC 2, NIS2, and GDPR. When classifying and executing tasks, they factor in the applicable controls - for example, enforcing MFA policies, respecting data-handling procedures, or flagging actions that could violate access-control requirements.
Audit-ready by default
Every action an agent takes produces a detailed, hash-chained audit trail that maps directly to compliance evidence requirements. When your next audit comes around, the evidence is already there - timestamped, attributed, and tamper-proof.
Policy enforcement, not just awareness
Agents do not just know about compliance, they enforce it. If an action would violate a configured policy, the agent blocks it or escalates for approval. Compliance is embedded in the execution path, not bolted on after the fact.
Security
Security is not a feature - it is the architecture
Aegentics was designed for managed service providers who handle sensitive client environments. Every layer of the platform enforces the principle of least privilege.
Action guardrails
Every action category has configurable guardrails. Define what runs autonomously and what needs human approval before execution.
Human-in-the-loop
Sensitive operations require explicit approval from your team before execution. Nothing happens without consent.
Parameter validation
All parameters are validated against strict schemas before an action executes. Malformed or suspicious inputs are rejected.
Execution signing
Every executed action is cryptographically signed, creating tamper-proof evidence of what was done and by whom.
Blast radius containment
Actions are scoped to the minimum necessary target. An agent cannot affect more than the specific resource it was asked to modify.
Domain-scoped access
Permissions are scoped per customer and domain. Agents only access tenants and resources you explicitly authorise.
PII tokenisation
Personal data is stripped and replaced with tokens before reaching the LLM. Names, email addresses, and sensitive identifiers never leave your environment.
Hash-chained audit log
Every action is recorded in a tamper-evident audit log. Each entry is cryptographically chained to the previous one, making silent modification or deletion impossible.
Sensitive actions
High-risk categories like integration credentials, auth surface, and governance toggles, are double-gated as sensitive actions.
Pricing
Choose the right agents for your MSP
Start with Jamie to build trust in observation mode, then add execution and operations agents when you're ready.
Jamie
Observe & triage Agent
LLM token costs included - no metering, no surprises
Sasha
Autonomous Support Agent
LLM token costs included - no metering, no surprises
Cameron
System Administration Agent
LLM token costs included - no metering, no surprises
| Feature | Jamie | Sasha | Cameron |
|---|---|---|---|
| Observes & classifies tickets | Included | Included | Included |
| Proposes triage & resolution | Suggest only | Included | Included |
| Adjusts ticket details (priority, category, etc.) | triage mode | Included | Included |
| Continuous learning from your tickets | Included | Included | Included |
| Confidence scoring | Included | Included | Included |
| Spam filtering & junk ticket routing | Included | Included | Included |
| Semantic distance tracking (intent drift detection) | Included | Included | Included |
| Autonomous execution of ticket actions | Not included | Included | Included |
| M365 & Entra ID actions | Not included | Included | Included |
| End-user device management (RMM) | Not included | Included | Included |
| Server management (RMM, Azure) | Not included | Not included | Included |
| DNS management | Not included | Not included | Included |
| Azure management | Not included | Not included | Included |
| Automated backup checks | Not included | Not included | Included |
| Human-in-the-loop approval | N/A | Included | Included |
| Skills-based technician routing | triage mode | Included | Included |
| Work Type management (Billing Prediction) | triage mode | Included | Included |
Usage included - no token billing, no surprises
Every plan includes unlimited fair-use access. No per-ticket charges, no token counters, no overage fees. You pay a flat monthly subscription per agent.
Start with Jamie. Scale from there.
Register your MSP, start the free Observe & triage trial, and let Jamie observe your tickets - zero risk during the trial. When you are ready, add Sasha for full autonomous execution.
Free trial includes a fixed ticket allowance and runs for a limited time. No credit card required. A paid subscription is required to continue after the trial ends.
FAQ
Frequently asked questions
Everything you need to know about Aegentics - from privacy and security to onboarding and AI-powered service delivery.
Privacy & Security
Is our ticket data used to train AI models?
No. Customer ticket data is not used to train AI models. Aegentics uses existing foundation models and securely retrieves only the context required to process your tickets and operational workflows.
How do you handle personal data and GDPR requirements?
The platform is designed with privacy-by-design principles. Sensitive information is automatically protected before being processed, and all relevant activities are logged for auditability and compliance purposes.
Where is our data stored?
Aegentics is designed for MSPs in every region of the world and supports region-based infrastructure and data residency options.
How do you prevent unsafe or unauthorized AI actions?
Every action passes through deterministic validation, policy enforcement, approval workflows, and customer-specific guardrails before execution.
Does the platform support compliance frameworks?
Yes. The platform is built with governance and auditability in mind and supports frameworks such as ISO 27001, SOC 2, GDPR, and NEN 7510.
How It Works
What does Aegentics actually do?
Aegentics autonomously processes and triages IT service tickets, performs diagnostics, and can execute approved system administrator actions across supported IT environments.
Can the agents act fully autonomously?
Only when you allow it. You decide per action type and per customer whether the platform may execute autonomously, require approval, or remain blocked.
What happens if the agent is uncertain?
Low-confidence or ambiguous cases are automatically escalated for human review instead of being executed autonomously.
Which systems integrate with the platform?
The platform integrates with leading PSA, Microsoft 365, RMM, and IT documentation platforms commonly used by MSPs.
Training & Onboarding
Can we test the platform safely before going live?
Yes. Every MSP starts in (30-day free) Training Mode by default. The platform analyzes tickets and recommends actions without making live changes to customer environments.
Does the platform already provide value during observe & triage mode?
Yes. Even in Observe & triage mode, the platform can classify tickets, assign queues, estimate effort, and support technician triage workflows.
How do we know when we are ready for live automation?
The platform provides readiness insights, confidence scoring, and adoption recommendations so you can enable automation incrementally and safely.
What does the Observe & triage phase cost?
Observe & triage is free, allowing MSPs to evaluate the platform, build confidence, and prepare operationally before enabling live execution.
Pricing & Business Value
How does pricing work?
Pricing is based on the agent types (capabilities), and fixed execution capacity rather than per-ticket or per-token usage, giving MSPs predictable operating costs.
What is the business impact for MSPs?
Aegentics helps MSPs reduce repetitive operational workload, improve response times, increase consistency, and allow engineers to focus on higher-value work.
Multi-MSP & Buy-and-Build
Can multiple MSPs within a group operate independently?
Yes. Each MSP operates as its own isolated tenant with separate configurations, policies, customer environments, and governance settings.
How does Aegentics help standardize operations?
The platform enables consistent workflows, governance, and operational processes across MSP environments while preserving customer-specific policies.
Technology & Integrations
How does the Microsoft 365 integration work?
The platform securely integrates with Microsoft 365 using delegated administrative access and modern API-based authentication.
Can we use our existing IT documentation?
Yes. Aegentics integrates with leading IT documentation platforms and can use approved operational knowledge to improve ticket handling accuracy.
Platform Improvement
Can we provide feedback on incorrect or undesired AI behavior?
Yes. MSPs can submit cases for review so the platform team can continuously improve workflows, guardrails, and operational behavior.
Does the platform improve over time?
Yes. Operational feedback, approvals, corrections, and platform-wide validation processes continuously improve performance and reliability.